Frequently asked questions
Common questions about ordering, products and delivery.
Are the products authentic?
We select and source products in South Korea through suppliers we have verified. We do not use the term "100% authentic" because that would require a documented verification policy — we use "authenticity-focused selection" instead, and publish sourcing evidence where possible.
Where are the products sourced?
Products are sourced directly in South Korea — through our own sourcing in Seoul, and on-demand from Olive Young Korea for products not held in regular stock.
How do I order?
Browse the catalog, note the ASX product code, and send it to us on WhatsApp or Messenger. We will confirm availability, delivery cost and timeline.
What is an ASX product code?
ASX is short for Asiorax. Every product in our catalog has a unique three-digit code (e.g. ASX-015) so there is no confusion about which exact product you want.
Do you deliver throughout Bangladesh?
Yes. We deliver to all 64 districts. Delivery cost depends on your area and the total weight — we will confirm before you pay.
How long does delivery take?
For products already in our Dhaka stock, 2–4 working days to most districts. For products sourced on-demand from Olive Young Korea, 7–14 days from order confirmation.
What happens if a product is not in stock?
If a product is marked "Available on request", we will source it from Olive Young Korea on your confirmation. Otherwise we will tell you the next restock window or recommend a close alternative.
Can you source a Korean product on request?
Yes. Send us the product name, photo or link and we will confirm the price and lead time. Most Olive Young products can be sourced within 7–14 days.
What is the returns policy?
See our full Returns & Refund Policy page for details. In short: opened cosmetics cannot be returned for hygiene reasons, but damaged or wrong items are replaced.